Account & Billing

Everything you need to know about PhotoWeather accounts, subscription tiers, and billing.

Account Basics

What’s included in the free tier?

The free PhotoWeather account includes:

• 1 location for tracking weather
• 3 active rule+location combinations
• Daily updates
• 3-day weather forecasts
• Email notifications and calendar integration
• Basic rule templates
• 3 advanced conditions: Fog, Red Sky & Cloud Drama
• Full access to dashboard and mobile-friendly interface

How do I upgrade my account?

PhotoWeather is currently in BETA phase. Paid subscription tiers are coming soon with Plus ($2.99/month) and Pro ($6.99/month) plans offering expanded features like more locations, hourly updates, extended forecasts, and advanced visualization charts.

What happens if I exceed my limits?

If you reach your account limits:

• Cannot create new locations: You’ll need to upgrade when available
• Cannot add new rules: Existing rules continue working normally
• Existing functionality: All current locations and rules remain active
• All features accessible: Notifications, calendar sync, and dashboard access continue working

Data & Privacy

What data does PhotoWeather store?

PhotoWeather stores minimal data required for the service:

1) Account & Subscription:

• Email address, password (hashed and salted: non-reversible encryption), timezone
• Plan type and basic billing identifiers (subscription status, invoices)

2) App Content & Settings:

• Locations you add (coordinates and names)
• Rules/criteria you configure and notification preferences
• Related metadata necessary to operate the Service

3) Forecast Queries & Technical Logs:

• Requests to fetch weather forecasts (coordinates/time ranges)
• Timestamps, device/browser metadata, IP address (coarse)
• Error/security logs for system reliability

4) Payments (via processor):

• Payment status (success/fail, plan, invoice metadata)
• We do NOT store full payment card details (handled by Stripe)

5) Communications:

• Support emails, feedback, and marketing communications (if opted in)

We do NOT store:

• Personal location data beyond what you explicitly add
• Special categories of personal data
• Browsing history or tracking data
• Any data not directly related to weather notifications

Can other users see my data?

No. All your data is completely private:

• Your locations are visible only to you
• Your rules and preferences are private
• Your opportunities and notifications are not shared
• No social features or data sharing with other users

How do I delete my account?

To delete your PhotoWeather account:

1. Go to Account Settings in your dashboard
2. Scroll to the Account Management section
3. Click Delete Account
4. Confirm the deletion

What gets deleted:

• All account data (locations, rules, preferences)
• Email subscriptions and notifications
• Calendar feed access (feeds become inactive)
• All associated data within 30 days

Billing & Subscriptions

Is PhotoWeather free?

Yes, PhotoWeather is currently free during the BETA period. The free tier includes core functionality and will remain available when paid plans are introduced.

When will paid plans be available?

Paid subscription tiers are coming soon. They will include:

Plus Plan ($2.99/month):

• 5 locations
• 20 active rule+location combinations
• Updates every 3 hours (vs daily for free)
• 7-day weather forecasts (vs 3-day for free)
• Location-specific calendar feeds
• Advanced notification scheduling
• All 9 advanced photography conditions (vs 3 for free)

Pro Plan ($6.99/month):

• 15 locations
• 100 active rule+location combinations
• Hourly updates
• 14-day weather forecasts
• Advanced conditions visualization charts
• 30-day history + 14-day forecast charts

Will I lose my data when paid plans launch?

No. When subscription tiers are introduced:

• Free tier remains available with current limits
• Existing free users keep all current functionality
• No data loss or service interruption
• Grandfathered benefits may apply to early users

Security & Access

How secure are calendar feed URLs?

Calendar feeds use secure, randomly-generated tokens:

• Unique URLs: Each location gets a cryptographically secure token
• No personal data: URLs don’t contain personal information
• Regeneration: You can deactivate and create new tokens anytime
• Access control: Only users with the exact URL can access the feed

How do I change my email or password?

Change email:

1. Go to Account Settings
2. Update email address
3. Verify the new email address

Change password:

1. Go to Account Settings
2. Click Change Password
3. Enter current password and new password
4. Confirm the change

I forgot my password

Reset your password:

1. Go to the login page
2. Click Forgot Password
3. Enter your email address
4. Check email for reset instructions
5. Follow the secure reset link

Technical Account Issues

My account seems locked or inaccessible

Troubleshooting steps:

1. Check email verification: Ensure your email is verified
2. Password reset: Try resetting your password
3. Clear browser data: Clear cookies and cache for photoweather.app
4. Try different browser: Test with a different browser or incognito mode

I’m not receiving account emails

Check these items:

1. Spam folder: Account emails might be filtered
2. Email address: Ensure it’s correctly entered
3. Email provider: Some providers block automated emails
4. Account verification: Check if your email needs verification

Need Additional Help?

For account-specific issues that aren’t covered here:

Contact Support: support@photoweather.app

Include in your message:

• Your account email address
• Description of the issue
• Steps you’ve already tried
• Screenshots if relevant