Account & Billing

Everything you need to know about PhotoWeather accounts, subscription tiers, and billing.

Account Basics

What’s included in the free tier?

The free PhotoWeather account includes:

• 1 location for tracking weather
• 3 active rule assignments
• Forecast refreshes about every 6 hours
• 3-day weather forecasts
• Email notifications and calendar integration
• Basic rule templates
• Core advanced conditions: Fog Probability, Frost Probability, Golden Hour Potential, Aurora Quality (basic)
• Full access to dashboard and mobile-friendly interface

How do I upgrade my account?

You can upgrade to a Pro subscription at any time from Account Settings. The Pro plan ($6.49/month or $49.99/year) includes 15 locations, hourly updates, 14-day forecasts, and advanced visualization charts.

What happens if I exceed my limits?

If you reach your account limits:

• Cannot create new locations: You’ll need to upgrade when available
• Cannot add new rules: Existing rules continue working normally
• Existing functionality: All current locations and rules remain active
• All features accessible: Notifications, calendar sync, and dashboard access continue working

Data & Privacy

What data does PhotoWeather store?

PhotoWeather stores minimal data required for the service:

1) Account & Subscription:

• Email address, password (hashed and salted: non-reversible encryption), timezone
• Plan type and basic billing identifiers (subscription status, invoices)

2) App Content & Settings:

• Locations you add (coordinates and names)
• Rules/criteria you configure and notification preferences
• Related metadata necessary to operate the Service

3) Forecast Queries & Technical Logs:

• Requests to fetch weather forecasts (coordinates/time ranges)
• Timestamps, device/browser metadata, IP address (coarse)
• Error/security logs for system reliability

4) Payments (via processor):

• Payment status (success/fail, plan, invoice metadata)
• We do NOT store full payment card details (handled by Stripe)

5) Communications:

• Support emails, feedback, and marketing communications (if opted in)

We do NOT store:

• Personal location data beyond what you explicitly add
• Special categories of personal data
• Browsing history or tracking data
• Any data not directly related to weather notifications

Can other users see my data?

No. All your data is completely private:

• Your locations are visible only to you
• Your rules and preferences are private
• Your opportunities and notifications are not shared
• No social features or data sharing with other users

How do I delete my account?

To delete your PhotoWeather account:

1. Go to Account Settings in your dashboard
2. Scroll to the Account Management section
3. Click Delete Account
4. Confirm the deletion

What gets deleted:

• All account data (locations, rules, preferences)
• Email subscriptions and notifications
• Calendar feed access (feeds become inactive)
• All associated data within 30 days

Billing & Subscriptions

Is PhotoWeather free?

Yes, PhotoWeather has a generous free tier that includes core functionality with 1 location, 3 active rules, and 3-day forecasts. This free tier will always be available.

What does the Pro plan include?

The Pro plan ($6.49/month or $49.99/year) unlocks the full PhotoWeather experience:

• 15 locations
• 100 active rule assignments
• Hourly forecast updates
• 14-day weather forecasts
• Advanced conditions visualization charts
• Directional weather intelligence
• Multi-model confidence scoring

Will I lose my data if I downgrade?

No. If you downgrade from Pro to Free:

• Your data is preserved (locations, rules, preferences)
• Excess locations and rules are disabled but not deleted
• You can re-enable them by upgrading again
• No data loss occurs

Security & Access

How secure are calendar feed URLs?

Calendar feeds use secure, randomly-generated tokens:

• Unique URLs: Each location gets a cryptographically secure token
• No personal data: URLs don’t contain personal information
• Regeneration: You can deactivate and create new tokens anytime
• Access control: Only users with the exact URL can access the feed

How do I change my email or password?

Change email:

1. Go to Account Settings
2. Update email address
3. Verify the new email address

Change password:

1. Go to Account Settings
2. Click Change Password
3. Enter current password and new password
4. Confirm the change

I forgot my password

Reset your password:

1. Go to the login page
2. Click Forgot Password
3. Enter your email address
4. Check email for reset instructions
5. Follow the secure reset link

Technical Account Issues

My account seems locked or inaccessible

Troubleshooting steps:

1. Check email verification: Ensure your email is verified
2. Password reset: Try resetting your password
3. Clear browser data: Clear cookies and cache for photoweather.app
4. Try different browser: Test with a different browser or incognito mode

I’m not receiving account emails

Check these items:

1. Spam folder: Account emails might be filtered
2. Email address: Ensure it’s correctly entered
3. Email provider: Some providers block automated emails
4. Account verification: Check if your email needs verification

Need Additional Help?

For account-specific issues that aren’t covered here:

Contact Support: support@photoweather.app

Include in your message:

• Your account email address
• Description of the issue
• Steps you’ve already tried
• Screenshots if relevant